Job Description

The Manager, Military & Veterans Relations (Veterans to College Program (V2C) is responsible for outreach efforts for Brandman University in the region or areas assigned. The incumbent builds positive awareness of the institution and the V2C program within appropriate government, military, and education communities, and is responsible for building and sustaining a strong pool of qualified prospective students. The coordinator works under general supervision and regularly exercises independent judgment and discretion in the execution of his/her duties. The incumbent collects data and performs statistical analysis and makes informed judgments and decisions based upon the data and other information. 

Essential functions:

   Outreach (85% of time)

• Contact and promote academic programs with military and veterans administration leadership, and other potential feeder programs.
• Develop, coordinate and conduct presentations to groups of military personnel, veterans and other prospective students eligible to participate in all related academic programs. 
•  Provide general information about Brandman programs, admission requirements, and distribute marketing and application materials and counseling contacts to leadership and students.
• Provide initial counseling, in person or at a distance, for students interested in the program, and then refer students to main campus Inside Track counseling.  Provide follow up counseling as needed.
• Provide counseling and follow-on counseling for the mentoring, portfolio and cohorting programs developed to enhance retention of students in the program.
• Work with staff to develop focused marketing materials used to support expansion of the program.
• Attend and represent the University, and staff booths and tables at applicable education and career fairs.
• Assist the University with recommendations for promotion of the program in specific locales.
• Analyze and resolve complex, sensitive student issues associated with program requirements.
• Identify creative solutions to enhance the student’s overall educational experience.  

Planning and Organization   (15% of time)

• Work directly with the Director, Military & Veterans Relations to determine target audiences to develop strategically focused marketing plans for veterans.
• Analyze statistical data in order to enhance recruitment strategies and provide weekly, monthly, and quarterly reports of actual performance versus targets.
• Plan and organize objectives to enhance enrollments through targeted marketing processes.
• Proactively follow up with prospects/leads by telephone, email and snail-mail.
• Arrange and reconcile program-related travel through the Military Programs Office. 
• Prepare summary analyses, evaluations, and recommendations.
• Provide monthly reports on (list is not all inclusive) on travel, contacts, enrollments and retention of students.
• Develop outreach support and retention services for academic programs within the program.
  
  

POSITION SPECIFICATIONS AND REQUIREMENTS:

• Need valid driver's license and vehicle for travel;
• Must maintain flexible work schedule to accommodate business needs;
• Required to travel overnight and to visit government and military sites.

Previous Experience: 

• Five years of experience promoting education programs, recruiting, outreach management, generating new customer awareness, and the administration of education programs centered on the military. 
• Proven ability to meet or exceed established goals for identifying and generating program enrollments in a competitive higher education environment. 
• Proven skills in conducting analyses and interpreting related inquiry and enrollment data.  
•  Demonstrated experience in addressing problems, defining relevant issues, drawing sound conclusions, and making responsible recommendations.
• Highly developed oral presentation and written communication skills; excellent phone presentation skills.
• Demonstrated project management experience in developing outreach and recruitment plans.
• Ability to work independently, meet critical deadlines and enrollment targets.
• Political sensitivity and ability to interact with diverse groups and individuals at all organizational levels.
• Excellent problem solving, decision making, and organizing skills with the ability to prioritize a heavy workload under pressure and competing assignments. 

 
Desired Qualifications:

• Experience working with the military services and the veterans administration.
• Experience in an academic environment, including exposure to and knowledge of the recruitment, counseling, enrollment, and retention of students.
• Experience in promoting high-caliber education and training to a diverse student base.
  Experience in conflict resolution and consensus building.
• Knowledge of Chapman University/Brandman policies and procedures.
  

• Bachelor’s degree in related field required;
• Master’s preferred.